Frequently Asked Questions
Everything you need to know about your Albaray order.
What is your shipping policy?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Free shipping is available on orders over a specific threshold.
How do I return an item?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our team for personalized advice.
Are your materials sustainably sourced?
At Albaray, we prioritize eco-friendly fabrics including organic cotton, recycled polyester, and Ecovero viscose to ensure our fashion has a lower impact on the planet.
Can I change or cancel my order?
Once an order is placed, it is processed quickly to ensure fast delivery. Please contact our customer service team within one hour of purchase if you need to make any changes.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and 'buy now, pay later' options like Klarna and Clearpay.